Does FixRunner.com provide hosting services?
No. Our main focus is on WordPress support and maintenance. Although we don’t offer dedicated hosting, we do provide a hosting integration service with one of the WordPress recommended hosts as a part of our WordPress Beginners package.
Do I have to use a particular host to get FixRunner’s WordPress help?
No, you don’t! We are able to provide assistance and support for all WordPress-powered websites, regardless of the host you use.
Do you offer support for other kinds of websites?
No. We only offer support to WordPress powered websites.
Can you migrate my site for me?
Yes, absolutely! We are able to migrate your website for you through the Premium and Advanced packages or via One-Time Support. Site migration involves us moving your site and all of its contents safely and smoothly to any server or hosting company that you want. You won’t need to do a thing – we will take care of it for you and your site will be ready for you to use in its new location as soon as possible.
What do I need to provide in order to use FixRunner?
All you need to do is register to one of our packages or sign-up for One Time Support. Then, one of our team members will guide through the installation of the FixRunner support plugin and we will take it from there!
Is FixRunner safe to use?
We take your privacy seriously and carefully safeguard your personal details, login credentials and other pieces of information. Learn more about this in our Terms of Service
Can I cancel at any time?
We hope that you will be delighted with the service we provide at FixRunner.com and remain a longstanding customer. However, if you would like to cancel, you can do so at any time. There is no contract to sign and no penalty for cancellation.
I paid for one-time emergency assistance but you were unable to solve my problem. Can I get a refund?
Yes! We have a money-back guarantee if we are unable to solve your one-time WordPress problem. Simply get in touch with us and we will be happy to refund you.
I would like to upgrade my plan. How can I do this?
Just drop us a line and we would be happy to match you to the best plan for your needs. Perhaps you are realizing just how much easier FixRunner.com can make the day-to-day maintenance of your website and want to get the most out of one of our packages. Basic, Advance and Premium memberships each have their own features – we would be more than happy to find the right one for you.
We provide 24/7 Support via Email & Chat
Phone Support : 8am to 6pm EST