Do I have to use a particular host to get FixRunner’s WordPress help?
No, you don’t. We’re able to provide assistance and support for all WordPress-powered websites, regardless of the host you use.
Do you offer support for other kinds of websites?
To ensure that our support and maintenance services are of the highest quality, we have specialized in offering support for WordPress-powered websites only.
Can you migrate my site for me?
Yes, absolutely! We can migrate your website for you with the Premium and Advanced packages or via One-Time Support. A site migration involves moving your site and all of its contents safely and smoothly to any server or hosting company that you want. You won’t need to do a thing – we’ll take care of everything for you and your site will be ready to use in its new location as soon as possible.
What information do I need to provide you to use FixRunner?
All you need to do is register to one of our packages or sign up for One-Time Support. Then, one of our team members will guide you through the installation of the FixRunner support plugin and we’ll take it from there.
Can I cancel at any time?
We hope that you’ll be delighted with the service we provide at FixRunner.com and remain a longstanding customer. However, if you would like to cancel your subscription, you can do so at any time. There’s no contract to sign and no penalty for cancellation.
I paid for one-time emergency assistance but you were unable to solve my problem. Can I get a refund?
Yes – you can get a refund thanks to our money-back guarantee. If we’re unable to solve your one-time WordPress problem, simply get in touch with us and we’ll refund you.
I would like to upgrade my plan. How can I do this?
Upgrading your plan is easy. Just drop us a line and we’ll happily match you with the best plan for your needs. Perhaps you’re realizing just how much easier FixRunner.com can make the day-to-day maintenance of your website and want to get the most out of one of our packages. The Basic, Advance, and Premium memberships each have their own features – we’ll be more than happy to help you find the right one for you.