Question 1

Can I cancel my WordPress support package at any time?

Accepted Answer

We hope you will be delighted with the WordPress maintenance service we provide at FixRunner.com and remain a long-standing customer. Nevertheless, you can cancel your WordPress care plan at any time.

Question 2

If I didn’t use the support time on my care plan, will it transfer to the next month?

Accepted Answer

We understand that some months you may not have any requests, whereas in other months, you might need more support. Therefore, we calculate the time of use on a quarterly basis.

For instance, if you joined the Rocket plan, it means you have 6 hours of support over the course of 3 months.If you used 1 hour of support in the first month, you can then use the remaining 5 hours anytime within the next 2 months.

Finally,the calculations are based on a quarterly cycle, and your support time will be renewed every quarter.

Question 3

How quickly will you respond to my support requests?

Accepted Answer

We pride ourselves on lightning-fast response times. n case of urgent issues, we begin working on your website immediately. For non-urgent requests, we typically respond within 5 minutes to one hour, depending on the complexity of the task. However, some tickets may require more time and will be resolved within 24 hours maximum.

Question 4

Can I upgrade or downgrade my WordPress maintenance plan?

Accepted Answer

Absolutely! We understand that your needs may change over time. “In addition, you can easily upgrade or downgrade your plan at any time. Simply contact our support team, and we’ll help you transition to the plan that best fits your current needs.

How to Upgrade or Downgrade Your Plan:
– First, contact Support: Reach out to our support team via email or live chat. Provide them with your current plan details and the plan you wish to switch to.
– Next, Seamless Transition: Our team will guide you through the process, ensuring a smooth transition without any disruption to your service.
– Finally, Immediate Effect: Changes to your plan will take effect immediately, so you can start enjoying the benefits of your new plan right away.

Question 5

Is there a limit to how many support tickets I can submit?

Accepted Answer

To begin with, there’s no limit to the number of tickets you can submit. s long as the total work falls within your plan’s monthly time allocation, consequently, you’re free to submit as many requests as you need.

Question 6

Do you offer 24/7 support?

Accepted Answer

Yes, we provide round-the-clock support for all our WordPress care plans. While we focus on urgent issues during weekends, we’re always here to ensure your website runs smoothly, day or night.

Question 7

Can you help with WordPress speed optimization?

Accepted Answer

Absolutely! Indeed, speed optimization is a crucial part of our service. As a result, we’ll optimize your WordPress site for faster load times, improving user experience and potentially boosting your search engine rankings.

Important note: Some customers want to pass Google Core Web Vitals. While we are confident we can improve your Core Web Vitals, we strongly recommend you read this article before you join any of our services.

Therefore, If you are looking to pass Google Core Web Vitals we recommend you first schedule a free review with one of our support agents.

Question 8

Do you offer support for e-commerce websites?

Accepted Answer

Yes, we do! Our WordPress maintenance packages are designed to support various types of websites, including e-commerce sites. Whether you’re running WooCommerce or another e-commerce platform, rest assured we’ve got you covered.”

Question 9

Why do you require a minimum of 3 months for your care plans?

Accepted Answer

As soon as you join one of our care plans, our team will perform speed optimization, security checks, and a website health check. Additionally, we will also connect your site to our maintenance system. Although this process typically takes time, we do not charge anything for the setup. Furthermore, the initial setup is 100% free, and you only pay for the support hours. That’s why we ask for a minimum 3-month commitment. However, if you are not satisfied with our service within the first 30 days, you can cancel and receive a full refund.

Question 10

What security measures do you implement?

Accepted Answer

First and foremost, we take WordPress security seriously. Moreover, our plans include regular security scans, malware removal, firewall setup, and implementation of best security practices. In addition, we continuously monitor your site to keep it safe from threats.

Question 11

What if I need more support time than my plan allows?

Accepted Answer

No worries! “Even though we always strive to complete tasks within your plan’s allocated time—and most of our customers do not require extra time—we understand that sometimes you might need additional support. In such cases, therefore, you can purchase extra support hours at a competitive rate.

Moreover, if you use all your support hours, we will reach out to you with a detailed report of the time used and ask if you would like to add more hours. Rest assured, we will never surprise you with an unexpected bill.

Question 12

How do you track the time you work on my website?

Accepted Answer

We use software called Time Doctor. In fact ,every support agent at Fixrunner has this software installed on their device, and when they start working on your website requests or issues, the time they spend on the task is recorded. For example, if they work only 5 minutes on your request, then only that time is deducted from your support hours.

As a result, you pay only for what you use.

Question 13

Do you offer support for custom-coded WordPress themes or plugins?

Accepted Answer

Yes, we do! In fact, our team is experienced in handling custom-coded WordPress elements. Whether you have a custom theme or bespoke plugins, we can provide the support you need to keep your unique WordPress site running smoothly.

If your site is custom-coded, we recommend that you first schedule a free review with one of our support agents so we can help you choose the right plan for your website.

Question 14

Does FixRunner offer hosting services?

Accepted Answer

Yes, we do. However, we can continue working with your current hosting provider. Although FixRunner is not a hosting company, we do have dedicated servers with WP Engine and SiteGround. In fact, some of our customers get free Google Cloud hosting with the care plan at no extra charge. Moreover, some websites have special requirements, and we can help you find the best hosting plan at a reasonable price. Therefore, if you are considering using our hosting service, we recommend scheduling a free consultation call here.

WordPress Maintenance Plans & Monthly Support Packages

Monthly WordPress Care Plans With 24/7 Live Support

Premium

Rocket

Advance

Small

Medium

Custom

What Our WordPress Maintenance Plans Include

24/7 WordPress Expert Support

Regular Updates & Backups

Security Scans & Optimization

Speed Optimization

24/7 Uptime Monitoring

Bi-Weekly Reports

Looking for White-Label Solutions?

Need a One-Time Fix?

Describe the issue

We do the ninja fix

Pay once you’re happy

30-Day Money-Back Guarantee

Everything Included in Your Care Plan

Why Choose FixRunner?

Lightning-Fast Support

Unmatched Reliability

WordPress Expertise

Transparent Communication

Client Success Stories:

Here are some video testimonials

Notold-Better.com

Paul V

RiteAdvantage.com

Matt R

TheJewelryVine.com

Cindy H

Frequently Asked Questions

Can I cancel my WP maintenance plans at any time?

How quickly will you respond to my support requests?

Can I upgrade or downgrade my WordPress maintenance plan?

Do you offer support for WooCommerce and e-commerce websites?

Why do you require a minimum 3-month commitment?

What if I need more support time than my plan allows?

How do you track the time worked on my website?

Does unused support time roll over to the next month?

Is there a limit to how many support tickets I can submit?

Can you help with WordPress speed optimization and Core Web Vitals?

Do you support custom-coded WordPress themes or plugins?

Does FixRunner offer hosting services?

Ready to Take Your Website to the Next Level?

If The Timeslots In The Calendar Do Not Work For You, Alternatively, You Can Connect With Our Support Team Via Live Chat Or Fill Out A Quick Form HERE