HOW TO GET THE MOST OUT OF YOUR FIXRUNNER MEMBERSHIP
Useful tips and information to help you get the full benefits of FixRunner WordPress support.
Create a ticket ON the FIXRUNNER MEMBERSHIP dashboard
After you sign up with FixRunner, you will get access to the membership dashboard. You can use the dashboard to create a new ticket, track your ticket status, and check out our free WordPress video tutorials. Here’s a video that explains how it works:
Create a video with your request
If you find your issue difficult to explain in writing, we suggest that you use Loom to record your screen. It’s very simple and easy to use. Here’s a video that explains how to use Loom:
Create screenshots
In most cases, a screenshot is enough for us to understand the issue. If you want to add images to your ticket, we suggest using Lightshot. It’s a very simple and easy-to-use tool – we even use it ourselves. Here’s a quick video that explains how to use Lightshot:
FIXRUNNER MEMBERSHIP Live Chat
Our live chat is always available on our site. However, in case of an emergency, it’s not our recommended channel of communication. In fact, the most efficient way to let us know about any urgent issues is actually via email – we monitor our email and ticket system 24/7.
FIXRUNNER Phone Support
Our phone support is available Monday to Friday 8 a.m. to 6 p.m. EST for members with an Advance, Advance+, or Advance++ plan.
What if I have an emergency?
As mentioned above, we monitor our ticket system 24/7, so in case of an emergency please email us at support@fixrunner.com, and in the title of the email write EMERGENCY and your website URL.
We always reply lightning fast – especially in case of an emergency!
When you submit a request, you will get an automated reply with your ticket number. If you didn’t get a ticket number that means your request is not open yet. If you’re not sure if your ticket is open, feel free to reach out to us via chat.
Customer satisfaction
Customer satisfaction is our top priority and we always aim to exceed our customers’ expectations.
If for any reason whatsoever, you’re not satisfied with our service, please let us know by replying to your ticket on the FixRunner membership dashboard or email us directly at support@fixrunner.com. We will make sure that all of your issues are resolved and that you are 100% happy!
