OUR WHITE LABEL WORDPRESS PLANS ARE DESIGNED TO HELP YOU REDUCE WORKLOAD SO YOU CAN FOCUS ON YOUR BUSINESS!
We give your agency a helping hand so you can focus on your core business.
You get 24/7 professional WordPress support and maintenance for you and your customers at a very affordable price.
You get a white-label ticket system for your customers to submit their tickets. We can communicate with you and directly with your customers.
We will deal with customers’ requests and emergencies, so no more assignments piling up over the weekend.
Support for you with development projects. Our team will manage the WordPress side of things leaving you more time to take care of other tasks.
You can easily grow your business knowing you have a reliable backup at a reasonable cost and no lengthy contracts.
What we offer you is a helping hand that can support your business with any WordPress task at any time.
You can have immediate help available for you and your customers 24/7!
We will maintain your customers’ websites, support them with anything they need and help you and your team with any WordPress task.
Your customers will get expert 24/7 WordPress support and maintenance.
We’ll take care of any issue they encounter, take daily backups, run security checks, and much more.
Your customers will also get a detailed biweekly report (view a sample here) with your branding.
We offer our services of support and maintenance separately. You can also choose if you want us to communicate only with you and your team or if you want to include communication directly to your customers as well.
The support plan allows you and your team to submit tickets directly to us. Optionally, we can also create a white-label ticket system where your customers can create tickets. Those tickets will be sent to us and we will take care of them. Essentially there is an extra hand available to you 24/7! You and your customers will have complete access to our team to solve any problem that may arise.
In addition to the support plan, we can also maintain your customers’ websites. This means regular updates, backups, uptime monitoring, etc. Basically, your customer’s site health will be taken care of at all times by us.
All you need to do is set an email for us e.g team@youragency.com and we will connect this email to a unique inbox. We will get all of the tickets associated with your agency there and we will reply back using your company name and signature.
You will get full access to everything, so you will be able to track all of the requests and stay updated on progress and customer happiness.
Our maintenance plans (optional) include a biweekly report for your customers (view a sample here) with your branding. This report will include all the information about maintenance tasks we performed on your customers’ website
* ** Zoom calls are only with the agency, not with individual clients of that agency, and must be scheduled in advance.
The maintenance plans are an addition to the support plan. With the maintenance service, we take care of the regular updates and health of their sites. If you wish to purchase maintenance plans separately, get in touch with us for a quote.
We are confident that you will like the service, but just to make your decision easier we guarantee that if you are not happy we will refund your money at any time during the first 15 days.
NO QUESTIONS ASKED
We hope that you will be delighted with the service we provide and remain a long-standing customer. However, if you want to cancel, you can do so at any time.
We will always try to do our best for our customers and keep all the work within the monthly fee, but if we see that what your needs will not fit into your plan, you will be able to buy some extra hours. We will let you know in advance and get your approval beforehand.
You can submit unlimited tickets as long as it will stay within reasonable support time limits of your plan.
All you need to do is to create an email for us (e.g tickets@yourdomain.com) and we will connect it to a white label inbox that has your signature and company info.
We don’t offer design, however, you can send us your design in any format that works for you and we will implement it for you on the site.
We normally reply within the first hour, however our guaranteed response time is 8 hours. If it is an emergency we reply immediately.
Yes you can! under the support plan you just get access to a developer available for you 24/7 for WordPress-related tasks.
The pricing for maintenance is only for customers that have one of our white-label support plans. You will need to contact us and get a custom plan for offering just maintenance to your customers.
Yes we do. You will need to schedule a call so we can learn more about your business needs and to assign the right developer for you.
We have a team that will be available for you 24/7, in case you have an emergency, or you are overloaded with work we will always have someone available to help.
Customer satisfaction is very important to us.
Find out about our users’ experiences with the FixRunner support team:
, pimodules.com
The reviews above were submitted on our website.
You can also check out our reviews on Trustpilot.com, or read more reviews submitted on our website.
