First, you’ll need to sign up. After that, we’ll create a branded membership system and website for you, with recurring payments set up (all of the customers will be paying you directly).
Then, you’ll need to create a support email for us, e.g. support@youragency.com, as well as a subdomain for your website, e.g. support.youragency.com.
After that’s all done, your clients will be able to sign up on the new website and get access to the ticketing system. Each submitted ticket will be assigned to one of our developers and immediately resolved. Your clients will get all the support, backups, security checks, and issue fixes they need – all on your behalf and they will never have to hear about FixRunner.
On top of all that, we’ll take care of the regular website maintenance – security and malware checks, plugin and theme updates, and we’ll send them detailed reports every 2 weeks.
