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If you only have one specific WordPress problem that is troubling you, and you only want that one solved, without getting our whole maintenance package, we have you covered. Just open a ticket, start a Woocommerce support live chat session, or call us via Skype or by phone it’s very simple.
Join our ongoing support to benefit from the full spectrum of benefits we offer. Once your account is open you will have access to our user Dashboard where you can contact our team with one click and get unlimited 24/7 support. For your convenience, you can choose to contact us through our ticket system, live chat or by phone.
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These guys are the best I have ever worked with, and I have tried other similar services
These guys are a life saver.
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I was amazed by their responsiveness and conscientious follow-up. Extremely fast, practical and above all helpful.
From a one-time fix to a subscription!
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I don’t write reviews frequently but just had to thank Fixrunner here. Today, they have saved me!
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FixRunner has a team of WooCommerce experts that are here to help via phone, email and live chat, we want to help you in any way we can, enabling your store to reach its full potential. If you need WooCommerce help & support, you have come to the right place! Let us worry about setting up the store, installing plugins and themes or fix your WooCommerce issues, your only worry is selling those products, leave the maintenance and support to us.
What Do We Offer?
We offer all sorts of services for the most popular WordPress eCommerce platform, including:
WooCommerce setup – if you are having trouble setting up your store, our team will jump in and speed the process up for you with automatic installation.
Plugins – We can get your store running smoothly and provide you assistance with all the issues you might have with it, including WooCommerce plugin support and WordPress plugins update.
Themes – Need WooCommerce theme support? We can provide that too. Our team delivers all aspects of WooCommerce help, allowing you to use this powerful tool to its fullest for all themes and plugins.
If you get into any trouble while running your store, just contact our team to get WooCommerce live support.
In the list below (our knowledge base), you will find the most common issues & plugins that people are contacting us for help. At any time, you can contact us if you need help. Or, you can follow some of the links below if you want to fix things yourself.
WooCommerce not sending emails
If you have this problem, don’t worry, you are not the only one. Although email error is quite common, it is easy to fix. Furthermore, this bug can occur on both sides – either yours or your customer’s. You can see how you can fix WooCommerce email notification by yourself. Additionally, if you are having trouble implementing the solution yourself, feel free to contact FixRunner.
Connecting website to a payment gateway
Payment gateways give your customers a secure and easy to use payment option when buying with credit card from your website. WooCommerce supports all popular payment gateways, you can check what payment option is right for you. For this reason, you need to connect your website to one of them, by installing plugins. Furthermore, we have done an article that explains how to integrate Stripe in your WooCommerce site. The steps are the same for most other payment gateways. Additionally, if you get stuck, contact FixRunner.
WooCommerce Speed
There are two central reasons why you simply must have a fast working online store. First, when your potential customers browse your website for products, they will open more than one page for comparison. However, if it takes forever for a page to load, people will get annoyed and leave, finding a store that works faster, and you will lose customers. For this reason, WooCommerce performance is very important. Moreover, the second reason is that the search engines dislike slow websites too, which will negatively impact the position of your website in the search results, that’s why we recommend to speed up WooCommerce site.
There are some quick fixes you can utilize to make your website more responsive – install a caching plugin, optimize images, limit comments etc. To see how to do this yourself, check out our article on WordPress Speed. Or, if you don’t have time for it, contact us at FixRunner and we will do it for you.
WooCommerce subscriptions
E-commerce business is unpredictable since you never know for sure how much money you will make the next month. For this reason, you should implement subscriptions – that way, you will know what to expect, at least for those products covered by the subscription. Moreover, subscriptions are an excellent promotional tool – you can surprise your regular customers with samples of your newest products every month. Additionaly, you can set weekly/monthly/yearly subscriptions, with automatic payments; you can allow your clients to upgrade or downgrade their plan; you can set up various billing schedules that fit your business needs; set “try before you buy” option so your customers can see the quality of the services you provide themselves, before any long-term commitment. This is official WooCommerce subscriptions documentation, and we recommend you to check it and learn more about how the whole thing works. But, if you do not want to waste time reading guides, feel free to contact FixRunner for a one-time WordPress fix, that way we can set up a WooCommerce subscription system for you.
Shipping settings
If your business revolves around selling physical products, you will need to ship them to your worldwide customers. To do that, you will need to install a shipping extension of your choice and configure it to your needs. You will have to set up geographical shipping zones, add shipping methods, and set rates. Each of your customers will only match in one zone. You can see how setting up shipping zones works. Of course, if you need help with something, do not hesitate to contact us.
WooCommerce Multilingual
Online businesses let you sell your products and services to customers worldwide, but to do that, you need to have your e-commerce website available in different languages. WooCommerce Multilingual will allow you to translate all your product all your products and product descriptions and the whole checkout process but will also give you an option to run your store with multiple currencies. If you do not know how to set WooCommerce multilingual on your own, contact FixRunner. If you do, you can read the article, it will be of great help.
PDF Invoices & Packing Slips
To finalize everything, making it look professional, it is a good idea to add an invoice and packing slip extension to your WooCommerce store. That way, an automatic order confirmation will be sent to your customer via email. These invoices are fully customizable and available in several languages. If you are interested in discovering more on your own, you can check WooCommerce PDF Invoices & packing slips. Or contact FixRunner if you get stuck at any point.
MailChimp for WooCommerce
Marketing is an essential aspect of every successful business – adding a quality email marketing strategy can benefit your WooCommerce website in many ways. MailChimp is the most popular email marketing tool for WordPress. It allows you to quickly create targeted campaigns based on the purchase history of your customers, recover abandoned carts, sync Facebook, Instagram and Google campaigns with your email campaign, create pop-ups on your website that will let your customers subscribe to your mailing list and much more. In order to learn more and see the installation instructions for MailChimp for WooCommerce. if DIY is not your cup of tea, FixRunner can help.
WooCommerce Shortcodes
Shortcodes are small pieces of code used in WordPress (and its plugins) that allow users to execute different operations, without having to (know) how to type bigger codes. Shortcodes are available for WooCommerce too and can help you implement many useful features to your store, fairly quickly. Check shortcodes WooCommerce if you want to add short codes to your WooCommerce website. On the other hand, if all this sounds a bit too technical for you, call FixRunner for a one-time fix.
Checkout Field Editor
This great WooCommerce add-on allows you to edit the checkout page of your store. You can create new, custom fields in all sections (billing, shipping, contact forms), or you can edit existing fields as well, changing the order, enabling/disabling them, etc. To see all the features WooCommerce checkout field editor provides and read how to install it. If you are too busy to do it yourself, FixRunner can help.
