Developing a good relationship with your customers is essential for a successful online business. If you have an e-commerce site and sell products or services, it would be a good idea to set up a live chat system on your WordPress site that will allow you to connect with potential clients.
In this article, we will explain a few reasons why WordPress live chat can be extremely beneficial. Then show you our recommendations for the best plugins for WordPress live chat.
- Why WordPress Live Chat is Beneficial for your Website
- Recommended WordPress Live Chat Plugins
Why Live Chat is Beneficial for your WordPress Website
Live chat can save your online business from abandoned carts. Here are other benefits of using a live chat plugin on your WordPress site.
- Inexpensive: Compared to phone support, WordPress live chat plugins are relatively inexpensive. As a result, it will exponentially cut down on your expenses and allow you to create a much more profitable business.
- Gain Feedback: WordPress live chat allows you to gain valuable information that you can later use to upgrade your services or WordPress site.
- Faster Response: One thing users dislike is not getting responses to their queries on time. When this happens, it could affect your websites’ performance. With live chat plugins, you can respond to your users’ queries in real-time which can lead to better conversions.
Suggestions or feedback can be noted down so that you can use them when expanding your products and services. In the following sections, we are going to take a look at a few reliable and cost-friendly WordPress plugins you can use for live chat.
Recommended WordPress Live Chat Plugins
Choosing the right plugin for live chat can be tedious with so many options available. Fortunately, we have streamlined the list of the 7 best live chat plugins for WordPress websites.
ClickDesk Live Support
ClickDesk Live Support is an efficient and fast WordPress live chat plugin that will allow you to easily communicate with your customers. Not only is it fully customizable (meaning you can change your templates, position, text, and theme), but it works perfectly with all major browsers including Firefox, Internet Explorer, and Google Chrome. It’s an ideal solution for WordPress site owners who would like to create a help desk or live chat section on their site.
It also integrates well with social media messaging platforms such as Facebook and Slack.
You get access to 30 chats monthly with the free version of this plugin. To get unlimited chats, you need to upgrade to the pro version which starts at $12.99/month.
3CX Live Chat WordPress Plugin
3CX Live Chat lets you connect with your audience through their live chat feature. Formerly known as WP Live Chat Support, the plugin comes with a wide range of features such as creating offline messages, automatic popup of the chatbox, notification when a new chat occurs, etc.
If you are looking for a budget-friendly option, this is definitely the way to go. After all, what better way to provide live chat for your customers than to do it for free? While you may not have access to as many customization options as the paid plugins, it still works quite well for smaller businesses. Here are a few of the many benefits that you will experience:
- No banners or advertisements in the text area.
- Fully customizable chatbox.
- Monthly payments or subscriptions are not required.
- Compatible with translation plugins.
- Fully functional upon installing.
This fully functional plugin will increase conversion rates and allow you to communicate directly with a visitor when they are ready.
LiveHelpNow Help Desk
LiveHelpNow is a reliable, and responsive way to implement WordPress Live Chat on your site. The great thing about this plugin is that it can be installed on any website and on any platform. You can log in from anywhere as well (which can be quite useful if you are outsourcing your customer service to someone else). Also, the 2-step installation process is quick and easy. Simply copy the code into your website and start using it right away.
This tool can also integrate well with social media platforms such as Facebook Messenger and Slack. You can also set up support tickets and self-service for your users. This is helpful if there are no available agents to respond to the users’ queries.
To use this plugin costs $21/month for one agent. The price increases if you need more agents.
LiveChat Inc is a relatively slick live chat software plugin that boasts a visually appealing interface. Its technology is like none other and is focused on keeping things as simple as possible.
One of the main benefits of using this plugin is that the platform can be integrated with both Facebook as well as LogMeln (so you can interact with customers who may not even be visiting your website).
Like many of the other WordPress Live Chat options, LiveChat allows you to see, in real-time, when a customer is typing. But there’s a catch: it also allows you to see what they are typing. This can be exceptionally useful as it can allow customer service agents to respond much more quickly, especially if you are dealing with a customer who types slowly.
The plugin is free to download but to get the full features of this tool, you need to create an account with LiveChat. However, they offer 14 days freemium plan where you get to test the features of the plugin. The premium plan starts at $16/month for the starter pack.
Tidio – Live Chat, Chatbots & Email Integration
This live chat plugin is one of the best multifunctional customer support tools for your WordPress website. Tidio provides live chat support for their customers.
In addition, they also include a chatbot to their messaging platform to help you automate and reply to common user queries. This is a handy tool for new businesses that do not have the budget to hire many support agents.
You can manage your entire chat history from your WordPress dashboard. You can also install their desktop or mobile application and respond to your user queries on the go.
The free version of the plugin lets you add one chat agent. You also get the chatbot feature enabled after installing the plugin for free.
Live Chat by Formilla
Formilla is an excellent choice for online beginners looking to integrate a live chat feature on their WordPress site. With this plugin, you get a responsive chat widget upon installation. You can get started with the free version of the plugin which offers live chat support.
They also provide an AI-powered chatbot that lets you automate conversations with potential clients. This can increase your site’s conversion rate due to fast response to users’ queries.
Using this tool, you can connect with your users on the go using either the desktop or mobile Formilla application. It also includes real-time user monitoring and push notifications.
You can get started with Formilla for free. However, to enjoy the full features of this plugin, you need to upgrade to their premium plan which starts at $20/month.
Pure Chat – Live Chat Plugin
Pure Chat is a live chat WordPress plugin that offers unlimited chats for website owners. The plugin is easy to install and customize. The best part is that you can get started with the free version of this plugin.
The pro version comes with more features such as real-time monitoring and chats history. You can also respond to user queries on the go using their mobile and desktop application. The push notification feature ensures you receive messages timely which will lead to prompt response to user queries.
The plugin is available for free on the WordPress plugin directory. However, to get the full features of Pure Chat, you need to upgrade to premium which starts at $39/month.
Using a live chat plugin on your WordPress site gives your users the feel as though you are close to them. This is a good feature if you run an e-commerce website. Users who trust you will want to buy from your brand.
In this guide, we have shown you the best live chat plugins for WordPress sites. Although some of them are paid tools, if you have the budget, we recommend paying for the premium service as this would be beneficial to your brand.
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