Few can argue that developing a positive customer relationship is very important for any blog or business. If you have an e-commerce site and sell products or services, it would be a good idea to set up a chat system that would allow you to speak with potential clients. Here are a few reasons why WordPress live chat can be extremely beneficial:
- Inexpensive: Compared to phone support, WordPress live chat plugins are relatively inexpensive. As a result, it will exponentially cut down on your expenses and allow you to create a much more profitable business.
- Gain Feedback: WordPress live chat allows you to gain valuable information that you can later use to upgrade your services or WordPress site.
Suggestions or feedback can be noted down, so that you can use them when expanding your products and services. In the following sections, we are going to take a look at a few reliable and cost-friendly WP plugins that you can use for live chat.
Recommended WordPress Live Chat Plugins
Plugin #1: ClickDesk Live Support
ClickDesk Live Support is an efficient and fast WordPress live chat plugin that will allow you to easily communicate with your customers. Not only is it fully customizable (meaning you can change your templates, position, text, and theme), but it works perfectly with all major browsers including Firefox, Internet Explorer, and Google Chrome. It’s an ideal solution for WP owners who would like to create a help desk or live chat section on their site.
Plugin #2: WP Live Chat Support
If you are looking for a budget-friendly option, this is definitely the way to go. After all, what better way to provide live chat for your customers then to do it for free? While you may not have access to as many customization options as the paid plugins, it still works quite well for smaller businesses. Here are a few of the many benefits that you will experience:
- No banners or advertisements in the text area.
- No “Powered by” links (which can look unprofessional).
- No monthly payments or subscriptions required.
- Fully functional upon installing.
This fully functional plugin will increase conversion rates and allow you to communicate directly with a visitor when they are ready.
Plugin #3: LiveHelpNow Help Desk
LiveHelpNow is reliable, very affordable, and a responsive way to implement WordPress Live Chat on your site. The great thing about this plugin is that it can be installed on any website and on any platform. You can log it from anywhere as well (which can be quite useful if you are outsourcing your customer service to someone else). Finally, the 2-step installation process is quick and easy. Simply copy the code into your website and start using it right away.
Plugin #4: LiveChat Inc
LiveChat Inc is a relatively slick live chat software plugin that boasts a visually appealing interface. Its technology is like none other, and is focused around keeping things as simple as possible. One of the main benefits of using this plugin is that you the platform can be integrated with both Facebook as well as LogMeln (so you can interact with customers who may not even be visiting your website).
Like many of the other WordPress Live Chat options, LiveChat Inc allows you to see, in real time, when a customer is typing. But there’s a catch: it also allows you to see what they are typing. This can be exceptionally difficult as it can allow customer service agents to respond much more quickly, especially if you are dealing with a customer who types slowly.
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